Scoop Dog - Official Terms of Service & Policy

Effective Date: 11/21/2025

Please read these Terms of Service (TOS) carefully before commencing dog waste removal services with Scoop Dog. By signing up for or purchasing our services, the client agrees to the following terms.

1. Agreement and Liability

Service Commitment: Scoop Dog and its employees agree to provide all purchased services in a professional, reliable, and trustworthy manner.
Client Waiver: The client agrees to hold harmless and expressly waives all claims against Scoop Dog or its employees, unless claims arise from gross negligence on the part of Scoop Dog staff or management.

2. Service Quality and Yard Conditions

We only remove pet waste that is visible and accessible to the best of our ability.

Condition	Client Responsibility	Service Impact
Grass & Debris	Maintain a reasonable grass height; remove excessive leaves, weeds, and debris from the service area.	Tall grass or debris will negatively impact cleanup results.
Ground Material	Keep waste off deep mulch, tanbark, or rocks where possible.	We cannot remove waste that has broken down or mixed into mulch, tanbark, or under rocks.
Obstacles	Move trampolines or secure items that block access if the area underneath needs cleaning.	We only service within arm's reach under obstacles like decks (must be >6' tall) and trampolines.
Satisfaction	Notify us of any missed areas within 24 hours.	If the yard is poorly maintained (per above), our Satisfaction Guarantee (Section 9) does not apply to missed waste.

3. Staff & Pet Safety (Critical)

Staff safety is our top priority.

Secure Your Pet: If there is any concern about your dog being overly aggressive, territorial, or anxious around strangers, the dog MUST be secured indoors or in a separate, fenced area on your service day.
Aggressive Animals: We will not enter a yard with a visibly aggressive or overly agitated pet.
Incident Protocol: If we encounter an aggressive pet that attempts to bite or attack staff, we reserve the right to defend ourselves. The Client will be required to provide current vaccination records immediately, and we may notify local authorities.
Notification: Please notify Scoop Dog management prior to starting service if you own an aggressive or dominant dog so that proper safety procedures can be established.

4. Weather and Scheduling

Weather Tolerance: We operate during standard rain and cold when deemed safe.
Severe Weather: We cannot operate during severe weather (heavy snow/ice, thunderstorms, high winds, flooding, or extreme heat). Service will be postponed.
Mud: To protect your property, we may postpone service if conditions are excessively muddy.
Weather Charges: Scoop Dog will charge for weeks missed due to weather constraints. We will address the accumulated (double) waste on the next scheduled visit, for which the client is responsible for the associated charge.

5. Billing and Payments

Item	Detail
Recurring Billing	Invoices are sent via email/text at the end of each month (approx. the 25th) and are due upon receipt.
One-Time Billing	Invoices are sent at the end of the service day. Cash/check accepted upon completion.
Late Payments	Payment is due by the 1st of the following month. Failure to pay by 5 days after your last service day will result in all outstanding visits being removed and a $5 weekly late fee applied until payment is received.
Collections	Unresolved debts may be transferred to a collection company or small claims court, with filing fees becoming the client's responsibility.

6. Service Timing and Holidays

Service Hours: Scooping hours are from sunup to sundown. We cannot provide time-specific visits due to route variability.
Service Days: We reserve the right to occasionally reschedule or change service days at our discretion to optimize routes. Prior notice will be given.
Holidays (No Service): We do not service on the following holidays: New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and the following Friday, and Christmas week.

7. Cancellation and Account Status

Residential Cancellation: May be cancelled at any time without termination fees. Must be submitted in writing (email or portal) at least 24 hours prior to the next service day.
Commercial Cancellation: Requires 30 days prior written notice.
Pauses: Services may be suspended for up to 30 days.
Account Restart: Accounts inactive or paused for more than 30 days will be considered cancelled. Resumption requires a new sign-up and payment at the current rate.
Refunds: We do not offer refunds unless an error was made on our part. Any prorated refunds will be issued minus bank/credit card processing fees.

8. Initial Cleanups and Pet Count

Initial Quotes: Quotes for first-time cleanings are estimates only and are not guaranteed.
Inaccurate Reporting: If the yard's condition, the number of dogs, or the time since the last cleanup is inaccurately reported during sign-up, **the client will be liable for any additional charges** incurred based on the actual time needed.
Pet Changes: Clients must notify Scoop Dog of any gain or loss of a pet within **7 days**. Failure to report additional pets may result in service termination or rate adjustment.

9. Non-Service/Access Fees

Reason for Charge	Fee Billed
Inaccessible Yard (Gate locked, service cancelled without 24-hour notice, dog left out, etc.)	$10
Waiting Time (Staff waits longer than 10 minutes for access)	$10

10. Property Access & Marketing

Keys/Codes: If Scoop Dog holds a key or code for access, it is the client’s responsibility to request its return or change the code upon service termination. We are not liable for unrequested/unreturned keys post-cancellation.
Marketing Material: All clients grant permission for Scoop Dog to use photos/images of services performed at the property for marketing purposes (website, social media, print) unless otherwise agreed upon in writing with management.

Requesting Changes or Updates

Please submit all service upgrades, downgrades, or cancellation requests in writing via email.