WE DO NOT HAUL AWAY

We will bag the waste and place it in each customer’s trash can or neatly outside of their garage.

With respect to scheduling, we are unable to provide a timeframe on your scoop day. We have many yards to clean, and our routes are constantly being optimized for efficiency. This also helps keep our rates low for you! Our routes run from around 7am to dark. 

Communication is important and you will always receive notice via text when we are on the way. We provide about 5-30 minutes notice, so you are properly informed of our arrival. Your scoop day will be the same day each week. If your service day ever changes, we will always communicate with you in advance. 

Yes! We offer odour removal as a additional service. We use “EZ Clean” which is a Canadian brand which is also non toxic!

Odour Removal starts May 1st-October 31st

No, you do not have to be home when we clean. We simply ask for easy access to your gate.  Once the cleanup is completed, we will send a picture of the waste location & closed gate to your phone number , so you have records of it.

Yes.  First clean billings contain a one time $10 charge to get clients set up in the system, on the routes and any extra time to pick up accumulated pet waste. Only applicable for weekly or bi weekly clients.

Please note if you are signing up during Spring Rush (March-April) your initial one time charge may be more.

Spring Clean Ups / One Time

You put down a 50% deposit, secures you a spot on our spring clean up list. When we come to scoop we will charge the remaining amount to the card on file.

Weekly

You put down a 50% deposit, this covers you for 2 weeks of scoop, on the 4 week of scooping I will charge the remaining amount to your card on file. Afterwards billing will be switched to per visit meaning I will charge your card on file after I am done scooping each week.

Bi-Weekly

You put down a 50% deposit, this covers you for your first week of scoop, in two weeks when I come back I will charge the remaining amount to your card on file. Afterwards billing will be switched to per visit meaning I will charge your card on file after I am done scooping every 2 weeks.

We love dogs! In most cases, we all get along. However, we run across cases where a dog will not let the tech into the yard or clients have dogs doing a job protecting the property and owners. We respect the fact that we are coming into their “world”.

We have a few ways to help relieve the stress of a dog and the technician. First, you will know the day of the week your tech is coming to service the yard, so you can leave the pet inside if you wish. In addition, we are able to send a text that we are on the way, allowing you a few minutes to secure the dog. We do not take any unnecessary risks with your dog or our employees.

Scoop Dog will clean any areas of your property that have dog waste issues, including flower beds, rocks, mulch, etc. Please note only one area is included in the price, if you would like an additional area scooped such as the front, it will cost and additional $10

We currently serve the following neighborhoods

• Orleans

• Gloucester

• Vanier

• Rockcliffe Park

• Nepean

• Barrhaven

• Kanata

• Stittsville

• Riverside South

• Findlay Creek

• Hunt Club

• Greenboro

• Old Ottawa South

• Westboro

• The Glebe

Yes! We can cut your grass and scoop your poop! Or if you don’t have a dog we can just cut your grass too.

Yes! Scoop Dog provides dog waste removal services year-round at all of our locations. Even in the winter, we will still show up to provide services. In locations with snow, most of the waste that accumulates is still scoopable.

No contracts! You can start, pause, and cancel your subscription at any time by emailing or calling us!

Yes we do! However please note we do not haul away any leaves. Any leaves will be bagged in yard waste bags and left on your property. Reach out and make sure to have some pictures for a more accurate quote!

Yes! We disinfect our equipment after each cleanup with an “Prevail” organic, kennel-grade disinfectant to prevent the spread of germs. 

1. Your yard must be easily accessible. I don’t prefer to walk through your house if I don’t have too.

2. Lawns should be cut on a regular basis without large amounts of leaves or debris. Autumn in the scooping industry is known as “poop camouflage season.” Please be mindful that we can only pick up what we can see.

We provide both lawn mowing & leaf clean up to prevent this if you are interested

3. Gates should be free of snow & Ice and unlocked when we arrive. If you provide us with gate codes, we will always lock up once we are done.

4. All dogs must be left indoors on scheduled service days. We will text when we are on the way so you can let them in.

5. If you know you will not need services, please tell us when your reminder text comes in 24 hours before.

Yes, we have insurance so you and our staff are protected.